For any kit related questions or to order kits, please call +1 949-900-5798 or email email@example.com. Kits may only be ordered by health care professionals and providers. When emailing, please include your name, facility name, shipping address, quantity and style of kit (see Specimen Kit Options below) and phone number. Once completed, you will receive an email message confirming your submittal was received.
Specimen Kit Options:
Complimentary Kits: Ambry may not pay for the shipping of kits to you and may not pay for sending international shipments back to our laboratory, but in most cases we do. Each request is treated as a unique event and will be analyzed prior to shipping the kits. All country customs rules will be reviewed on a case by case basis. Please contact our kits fulfillment team for details. Conditional international fees do not apply to Canadian health care providers (treated as US domestic).
Shipping: In general, requests for kits that we receive before 3:00 PM PST will be shipped the same or next business day. Submission kits are shipped internationally via FedEx and arrival will be contingent on international shipping conditions. International shipping and packing instructions can be found at www.fedex.com/globalreturns
You may also use and ship to Ambry your own packaging and collection tubes if an Ambry kit is not available, provided your packaging and collection tubes meets our requirements. Refer to specimen requirements form for more details.
Compliance: It is the responsibility of the shipper to comply with the rules and guidelines for transport of medical specimens as set forth by the United States government, the government of the country of origin and international regulatory agencies. Failure to follow instructions for packaging and shipping specimens can result in the delay, loss or destruction of your specimens. Ambry Genetics will not be held responsible for any liability attributable to the shipper's improper actions for failure to comply with regulations. The shipper must properly identify, classify, package, mark, label and document contents of the shipment in accordance with the laws and regulations of the countries of origin, transit and destination. Please notify Ambry Genetics of the shipping details for tracking purposes. Shipment details including tracking number and air carrier should be faxed to +1 949-900-5501 or emailed to firstname.lastname@example.org.
Ambry reserves the right to limit and not to accept or respond to any request for a submission kit for any or no reason, including if the request does not clearly identify the individual or organization requesting the kit. By submitting a request for any submission kit, you hereby agree to these terms and also the Privacy, Legal Notices and Disclaimers found here.
Authorized Health Care Professional’s Order: Ambry will not process any specimen for testing without a signed requisition form for the requested test from a physician or other health care professional who is authorized to order the requested test and verify that the patient has received informed consent. Ambry will not conduct the test and reserves the right to discard the specimen if there is no such signed requisition form. Please use the link provided to print out and return the applicable test requisition form found at: ambrygen.com/forms
Authorized Patient Consent: Ambry will not process any specimen for testing without the signed, written consent of the individual whose specimen is to be tested, this consent may be provided by the physician or other healthcare professional attesting to the presence of a signed informed consent. For insurance billing purposes, patient consent to bill insurance is required on the requisition. Ambry will not conduct the test and reserves the right to discard the specimen if there is no such signed consent. Please use the link provided to print out and return the applicable consent form found here.
Returning Samples: Please send the samples for testing, the requisition form (fully completed and signed), patient consent and required international documentation to:
Aliso Viejo, California 92656
United States of America
Phone: +1 949-900-5798