Ordering

STEP 1

Place Order

Order online via AmbryPort or submit a completed paper Test Requisition Form (TRF).

STEP 2

Collect and Ship Sample

Use the pre-paid FedEx/DHL envelope from your Sample Submission Kit to ship.

STEP 3

Ambry Completes Testing

Ambry’s lab processes the sample and performs analysis.

STEP 4

Results Available

Results are made available through AmbryPort and your preferred notification channel.

AmbryPort®

The preferred method for secure, simple online ordering

Login to AmbryPort or create an account.
Complete the appropriate fields and submit your order online.
Ship the Sample Submission Kit using the pre-paid FedEx or DHL envelope.

Hard Copy Test Requisition Form

Submitting by fax or mail

Download a copy of the Test Requisition Form (TRF) or use the form provided in Sample Submission Kit.
Ship the Sample Submission Kit with the completed TRF, using the pre-paid FedEx or DHL envelope.
If using insurance billing, please provide clinical documentation and copies of insurance card.

Collecting the Sample

Flexible options to fit different patient situations.

Saliva or Buccal Kit Gets Shipped to Your Patient

Most Ambry genetic tests** can be completed with a saliva or buccal sample kit shipped directly to your patient.

Order in AmbryPort and have a saliva or buccal collection kit shipped directly to your patient. When placing an order in AmbryPort, in the Specimen section, add a Saliva or Buccal specimen type and select ‘Yes’ the patient needs a kit sent to them.
Ambry will ship a saliva or buccal kit directly to the patient via FedEx and include a copy of the patient signature card, pre-paid return shipping label, and return envelopes for USPS and FedEx. You will be notified via Ambry Message as soon as the saliva or buccal kit has been shipped to the patient.
Once we have received the patient’s sample, turnaround times, billing verification, and report delivery will proceed as usual.
If you prefer to send us a hard copy Test Requisition Form, please note ‘Ship Saliva Kit to Patient’ or ‘Ship Buccal Kit to Patient’ on the form and send it to us via fax +1 949.900.5501 or email info@ambrygen.com.

**Excluding +RNAinsight®

Please do not hesitate to reach out to customer service at +1 949.900.5500, or your local Ambry representative to discuss any unique needs.

Questions?

View and download our Kit Delivery Options FAQs

View and download our Saliva Collection Instructions

View our Buccal Collection Instructions

Patient Visits a Local Sample Collection Site (U.S. only)

Ambry partners with Any Lab Test Now, a nationwide service in the U.S. Most locations can collect samples for Ambry patients.

Order testing in AmbryPort and contact Customer Support to find an available local laboratory near your patient.
If a location is nearby, the Ambry team ships the patient’s test kit to their home address.
The patient should call ahead to book an appointment—walk-ins are limited.
The patient brings their collection kit and completed Test Requisition Form to the draw site. The local facility collects and ships the sample to Ambry.
Once received, turnaround times and report delivery proceed as usual.

Mobile Phlebotomy Service Goes to Patient

Ambry coordinates mobile phlebotomy services with the patient at no cost to them.

Order in AmbryPort and request mobile phlebotomy services be provided.
When placing an order in AmbryPort, in the Specimen section, add a blood specimen type and select ‘Yes’ the patient needs mobile phlebotomy.
We will ship a blood collection kit directly to the patient via FedEx and include a patient signature card, pre-paid return shipping label, and return envelope.
Once we have received the patient’s sample, turnaround times, billing verification, and report delivery will proceed as usual.
If you prefer to send us a hard copy Test Requisition Form, please note ‘Request Mobile Phlebotomy’ on the form and send it to us via fax +1
949.900.5501 or email info@ambrygen.com.

Instant Access in AmbryPort®

Secure Online Portal

Test result reports are made available to the ordering healthcare provider as soon as they are ready.

AmbryPort is also the place to track order status, manage patients, and download clinical documentation — all in one secure place.
Our online portals are customized for patients, providers, and healthcare staff.

For any questions about the sample collection process, please contact our Customer Service team at 949.900.5500 or info@ambrygen.com

How-to Videos

How Does Genetic Testing Work?

We never lose sight of the fact that there is a human life attached to every sample and every result. From the time the sample comes in our doors until the report leaves, we follow advanced laboratory procedures and ensure quality control to deliver accurate results you can trust.

How to Submit a Saliva Sample

Follow these simple steps to provide your sample. Our Sample Submission Kit includes everything you need, along with a pre-paid FedEx or DHL return envelope to ship your sample directly to our laboratory for processing.